Service Level Agreement Uptime
Service Level Agreement (SLA) Uptime.
Monotype provides our customers with Uptime commitments for certain Monotype Fonts plans as stated in the applicable agreement or support package. If we fall short of our Uptime commitments, we will apply Service Credits to your account.
| Service Levels | Uptime |
|---|---|
| Service level (uptime) targets | 99.9% |
| Service Credit | 10X |
Open Definitions: configuration options
Customers are required to report a Service Outage within five (5) days of the occurrence of such an outage. This could qualify the Customer for a Service Credit (if we miss our uptime targets), which will then be accrued on a quarterly basis, and applied against future renewals.
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